HR Support Services:

• Writing of HR policies and procedures
• Writing of Job descriptions according to internationally renowned standards, and the client's job evaluation process, and organizational charts.
• Developing HR Forms to meet HR Policies and procedures
• Train HR staff on Customer Service best practices
• Support management on strategic HR issues – Presentations, Analyses, Memos, proposals, etc… 

Employee Relations (ER):

Supporting HR Management is Handling specific ER cases.

Developing Disciplinary, Grievance, and ethics policies and procedures

Supporting managers and supervisors as well as HR staff on dealing with ER issues

Training Managers and supervisors on solving conflicts and disputes

Supporting and training HR staff on archiving, documenting and reporting on ER issues

Evaluating, reporting and correcting the negative impact of ER issues on employee retention and engagement. 

Employee development and training

Assessing Training Needs for HR staff

Evaluation of HR competencies for HR staff

Determine the nature of developmental activities needed

Supporting Management in deciding on external Training Providers when needed

Communication

Internal mass communications for large and medium size enterprises

Training of staff on effective business communications

Editing and publishing of internal employee newsletter

Development of mission statements, slogans, mottos etc… for internal purposes